Refund policy

Return & Refund Policy

Effective Date: May 2025

At TrynTrend, we want you to be fully satisfied with your purchase. If you're not happy with your order, we’re here to help.

🔁 Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

The item must be in like-new condition, unused, and in its original packaging
Proof of purchase (receipt or order number) is required

Final sale items and gift cards are not eligible for return.

📦 Return Shipping

We cover up to $10 CAD of the return shipping cost
The customer is responsible for any additional shipping fees
If the item arrives damaged, defective, or incorrect, we cover 100% of the return cost

Return address:
TrynTrend Returns
5942 Ridgecrest Trail
Mississauga, ON L5V 2T4
Canada

Please do not return items without contacting us first. Unapproved returns will not be accepted.

🔄 How to Start a Return

To request a return, please contact us at:
📧 customer.support@tryntrend.com

If approved, we’ll send you a return label and instructions.

🛠️ Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is:

Damaged
Defective
Or the wrong item

Contact us within 7 days, and we’ll offer a free replacement or full refund.
Photo or video proof is required.

💸 Refunds

Once your return is received and inspected, we’ll notify you. If approved, your refund will be issued to your original payment method within 7–10 business days.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at: customer.support@tryntrend.com.

🚫 Order Cancellations

Orders can be cancelled within 1 hour of being placed.
After that, orders are automatically processed and cannot be cancelled.

🌍 European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to return or cancel your order within 14 days of delivery — for any reason. The item must be unused, in its original packaging, and returned with proof of purchase.